Frequently Asked Questions
Everything you need to know about your GUAPI experience.
How long does shipping take?
We offer worldwide shipping. Orders are typically processed within 1-3 business days. Delivery times vary by location, generally taking 3-7 business days for express shipping and 7-15 business days for standard international shipping.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that customers are responsible for return shipping costs unless the item is defective.
How do I know which size to order?
Each product page features a specific size chart. Our clothing often features a slim or stacked fit; if you prefer a looser fit, we recommend sizing up. For personalized advice, contact our support team with your height and weight.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay for a seamless checkout experience.
Can I track my order?
Yes. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
Are there any customs or import duties?
For international orders, customs duties and taxes may be applied by your local customs office. These charges are the responsibility of the customer and are not included in the checkout total.